Success Case: Exactly

Optimizing Customer Support on Discord with Mee.fun

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Impact and Results

  • +75% automation in Discord support, reducing manual responses while increasing efficiency.
  • ‍3 hours saved per week = 12+ hours per month that can be reinvested in product growth.
  • 50% improvement in response accuracy, with smarter and more context-aware answers.
  • Rapid adoption: In just one month, over 40 users have engaged with Morty, trusting it as their go-to support resource.
  • Community: Users love Morty. The tech-savvy audience values its quick and reliable responses, making AI-driven support a game-changer for EXA.

The challenge

The EXA app is revolutionizing banking by bringing it onchain, but with an Alpha-stage product, user inquiries on Discord quickly became overwhelming.

Before Morty, the EXA team had to juggle five separate conversations daily, diverting valuable resources and slowing response times. They needed a scalable, efficient solution to manage user engagement without compromising support quality.

The Solution with Mee Fun: Morty, EXA’s AI Agent

To streamline support, EXA created Morty with Mee Fun—an AI-powered Discord agent that autonomously handles inquiries and enhances community engagement.
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Automated support: Morty resolves 75% of user inquiries without human intervention.
Scalability & Efficiency: The EXA team now only steps in for 1 out of every 4 conversations, reducing workload.
Increased engagement: Over 40 users have interacted with Morty since launch, with an average of 2–3 messages per conversation.
Continuous learning: Morty’s response accuracy has improved by 50%, making it more precise and effective over time.
Time savings: The team saves 3 hours per week, adding up to 12+ hours of efficiency gained monthly.

Final Thoughts

Thanks to Mee Fun, EXA has streamlined its Discord community management, significantly reducing the team’s workload while improving user experience. Morty not only enhanced engagement but also helped build a more active and informed community.

Want to implement an AI Agent in your Discord or Twitter community? Mee Fun helps you automate social media management so you can focus on what truly matters. 🚀